I abandoned the shopping cart but didn't receive an email
There are a few possible reasons for not receiving a cart abandonment email:
1) Your email address falls under one of the suppression rules listed here
2) You didn't type-in your email address. In order for our system to capture the email address it must be typed-in by the visitor.
3) You returned to the site after abandoning the cart but before the email was sent.
Note: when testing with different email addresses using the same browser cookies should be deleted before each attempt.
Cart abandonment/Triggered emails