I abandoned the shopping cart but didn't receive an email

There are a few possible reasons for not receiving a cart abandonment email:

1) Your email address falls under one of the suppression rules listed here

2) You didn't type-in your email address. In order for our system to capture the email address it must be typed-in by the visitor.

3) You returned to the site after abandoning the cart but before the email was sent.

Note: when testing with different email addresses using the same browser cookies should be deleted before each attempt.